We've addressed common customer concerns to help you make confident purchases with our brand.
If you have other questions, please just send it to support@infsd.com.
- All
- Shipping Information
- Payment Information
- Orders and Returns
Need Help?
If you have an issue or question that requires immediate assistance, you can click the live chat button to talk with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
Shipping Information
The national shipping fee for Romania is fixed at 4 euro and for the rest of the world the shipping rates are calculated based on the customer's location using DHL Express shipping rates.
The shipping lasts between 1 and 3 working days for local delivery (Romania) and for international delivery the shipping lasts on average between 3 and 9 working days depending on the shipping location.
Yes, we ship internationally using the DHL Express shipping service.
Locally (Romania) we ship the products using the FAN Courier shipping service and for the rest of the world we ship using DHL Express.
Payment Information
We accept credit card payments (Visa, Mastercard, American Express), Apple Pay, Paypal and COD - Cash on Delivery (Romania only).
Our platform is certified according to the Level 1 PCI DSS standard. It means that our store is equipped with data encryption tools, protection of payment transfers, prevention of viruses at the server, risk analysis tools as well as constant security monitoring. Also, for effective data protection, the store is equipped with a 256-bit SSL certificate, which is considered one of the most reliable.
Orders and Returns
To place an order you have to go to the product's page, select your desired size, press the "Add to cart" button, check the "I agree with the terms and conditions" box and then click "Proceed to checkout". You will be redirected to a secure page where you need to fill the information required to complete the order.
An account is not required to place an order, but you can create an account to get access to more benefits and for an easier checkout process on future orders.
You can cancel or edit your order from the order page within 15 minutes after completing the checkout process.
If you are having trouble canceling/editing the order, you have the right to notify us, by email, that you want to modify or cancel the order within 2 hours after ordering at support@infsd.com, without any penalties.
In case you want to return products from an order, without specifying any reasons, it has to be done in term of 1 to 30 days since the shipment was made.
To create a return request, visit the return center and follow the steps.