Delivery & Returns

Refund Policy

If the order was placed online, you have the right to notify us, by email, that you want to cancel the order, at support@infsd.com , without any penalties, or you can create a return/exchange of the products ordered by completing the form from this link . You can also cancel, edit or reorder the purchase within 15 minutes after completing the checkout process. In case you want to return the products, without specifying any reasons, it has to be done within 1 to 14 days since the order was created.

Once we receive your product, we will refund you through the original payment method. Payments may take up to 30 calendar days to be processed. Returned products will be refunded excluding the initial shipping cost.

If you want to change the product with another one in a different size, you have to contact us at support@infsd.com , and tell us the new details of your order.

To create a return/exchange request for your product, visit the return form page and fill in the required information.

For us to accept a return or an exchange, the products have to be in perfect shape, ready to be sold as new, in their original packaging, with intact labels and documents (invoice, warranty etc.)

Once we receive your item we will refund you by your original payment method. Payments can take up to 60 working days to process. Returned items will be refunded excluding the original cost of shipping.

Shipping costs for returned/exchanged items are always free as long as they are requested through the means provided by INFSD.

Shipping Policy

Our products are shipped to Romania using FAN Courier, as for the rest of the world via DHL. The shipping lasts between 1 and 3 working days for Romania, and 5-9 days for the rest of the world.

The national shipping fee for Romania is fixed and it is 5 euros, to any FAN Courier office in the country.

The shipping cost is added in the checkout and is calculated automatically, depending on the country of destination.

The products will be carefully packaged and shipped in cardboard boxes and special shipping packaging.

The shipment will be made to the address you specified in your account details and in the order form. Since all the orders are shipped between 8 am and 5 pm, please specify an address to which it can be shipped during this time period.

All the products are sent from our shop in Bucharest, Romania, Strada Astronomului 3 . All the parcels include invoices.

Shipping address

If you want to change the shipping address after you have already placed the order, please contact us at support@infsd.com .

If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.

If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.

If you want to cancel the order by yourself, you can do so from the order page within 15 minutes after the purchase. If you are not able to cancel the order, you will have a 1-2 hour window for a cancellation request, which means that you will have to send us an e-mail within 1-2 hours after placing the order. After that, you will not be able to cancel your order, but you may return it.